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Returns & Exchanges

RETURNS & EXCHANGES

Cancellations:

You can request to cancel your order through the Contact page (info@scentrelle.com.au) within two hours of the order being placed. Any request received after that we will attempt to change but regret in most cases order packing and dispatch will already have taken place.

 

Returns:

If you're not 100% satisfied in any way with an item you've received, please let us know by emailing us within 30 calendar days of receipt. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • A copy of your delivery note/date of purchase or your order number
  • Return authorization (obtainable from Customer Services (info@scentrelle.com.au).
  • Reason for return
  • Your contact details

Please ensure that items are packed securely to prevent any damage in transit.

We also suggest sending via registered or insured post so the parcel can be traced (This is at the customers cost). Shipping costs are non-refundable.

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@scentrelle.com.au

 

Sale items:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges:

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@scentrelle.com.au and send your item to: PO BOX 7083 Banyule AU 3084.